Are you NBN ready?

The National Broadband Network (nbnTM)

nbn-logoThe rollout of the nbnTM network will involve new technologies, and many existing monitored alarm systems may not be compatible with these at all times.

It is important to contact ADACS Security before moving to the nbnTM network, to ensure your important monitoring service can continue to be provided without disruption. We will provide advice as to whether your existing monitored alarm system can be directly connected to the nbnTM network, the limitations of doing this, and recommend the best nbn compatible back to base alarm available to suit your individual needs.

Contact us online or call 1800 002 300 today to learn more about a back to base alarm for nbn use. You can also read below for further information.

Will my alarm system work properly when connected to the nbnTM network?

Unfortunately there is no simple answer to this question, as it depends on a variety of factors, including the nbnTM network technology being deployed in your area, the brand and model of your alarm system, and the Retail Service Provider (RSP) you select.

Due to most existing alarm systems being designed to transmit via traditional copper voice-based phone lines, if you elect to opt for nbn alarm monitoring, you will require your RSP to provide an nbnTM service that includes a UNI-V (Voice) connection. A UNI-V connection is designed to support legacy equipment like alarm systems, fax machines, EFTPOS terminals, fire and lift alarms.

However, UNI-V connections are not available in all nbnTM network areas due to the technology deployed, and some RSP’s do not offer this type of connection. It is also important to understand the limitations of nbn alarm monitoring, as there is an increased potential for alarm signals not to be transmitted correctly and a possibility that some older alarm systems may not be compatible with the nbnTM network at all.

Will my alarm system still be able to communicate during a power outage when connected to the nbnTM network?

Unlike traditional copper voice-based phone lines, the nbnTM network equipment that is installed in your premises relies on a local power supply to operate. Therefore if power is lost to your premises, your nbn compatible back to base alarm will be unable communicate during the period of the power outage.

In some cases, your RSP may be able to provide you with a local back-up battery for your nbnTM network equipment, however this will not provide the minimum 16 hours of battery back-up time required of an Australian Standard AS2201.1 monitored alarm system.

If you have a Fibre to the Node (FTTN), Fibre To The Building (FTTB) or Hybrid Fibre Coaxial (HFC) nbnTM network topology in your local area, then the network itself is unlikely to provide 100% battery backup during a power outage.

What does ADACS recommend?

To ensure your monitored alarm system continues to operate reliably during power outages, ADACS recommends its customers transition to a 3G Wireless monitoring solution rather than connecting directly to the nbnTM network or investing in an nbn compatible back to base alarm.

Contact us today to discuss our available 3G Wireless solutions.

What is 3G Wireless?

3G Wireless is a complete end-to-end security alarm transmission system that utilises one or more 3G mobile data networks to provide a secure communication path between the monitored alarm system at your premises and the monitoring centre.

Some of the advantages of a 3G Wireless monitoring solution:

  • Unlike nbn alarm monitoring, our monitored alarm system will be able to communicate during power outages.
  • Eliminates phone call charges that occur each time the alarm system dials the monitoring centre. One flat fee includes both communication charges and monitoring services.
  • Eliminates the requirement for an nbnTM UNI-V connection, back-up battery unit which provides you the freedom to choose any RSP – even those not offering a nbnTM UNI-V service.

What happens to my existing phone line after the nbnTM network becomes available?

When the nbnTM network is made available at your location, an 18 month transition period commences for you to select your nbnTM services from one of the many RSP’s operating in your region. At the end of the transition period, there is a regulatory obligation to disconnect the traditional copper voice-based phone line from your premises.

This means you will need to transition your monitored alarm system during the 18 month transition period to enable it to continue to be monitored. ADACS recommends its customers commence transitioning their back to base alarm to nbn as soon as possible to eliminate any disruptions to your monitoring service.

I’m already connected to the National Broadband Network (nbnTM) and my alarm system seems fine

Some RSP’s may have advised you that your alarm system will be unaffected by this change and they will simply connect your alarm system to a UNI-V port on the nbnTM network. You need to be aware that your alarm system may not operate correctly during a power outage and there is no guarantee that your nbn alarm monitoring will be able to reliably communicate using this method at all times. ADACS recommends a service call to fully test your alarm system and ensure it’s been connected correctly and can communicate even when other devices at the premises are off hook.

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Find out more information about the nbnTM network compatibility.

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